Contact Information:


Monday – Friday

9:00 am – 5:00 pm



We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.



EKATOMI will process and ship orders within 1—2 business days from California, USA.

Please make sure to review your (shipping) total prior to placing your order.  Shipping fees may change due to location / item weight / shipping method / quantity. 



Ekatomi offers returns for most items within 30 days of receipt of shipment. Most items sold follow our general returns policies, but some products have different policies or requirements associated with them.


  • Items must be in new condition and undamaged
  • Items must be returned with all accessories
  • Shoes and clothing must be unworn

Shipping and handling charges for returning items shipped by a seller are borne by the buyer. Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Sales tax is not separately calculated and collected in connection with items ordered from EKATOMI through the Amazon.com site unless explicitly indicated as such in the ordering process. Items ordered from EKATOMI may be subject to tax in certain states, based on the state to which the order is shipped.